Question 1

How can I place an order for decking?

Accepted Answer

You can place an order in two convenient ways. Firstly, use our secure online ordering system to browse and select your desired products, adding them to your basket and following the on-screen instructions to complete your purchase.

Alternatively, if you prefer, you can place an order by phone. Simply call our expert team at 01274 036577, and we will be happy to guide you through the process or take your order directly.

Question 2

How is the decking delivered?

Accepted Answer

Your decking kit is delivered on a pallet and unloaded off the delivery vehicle via a tail lift and pallet truck. Therefore the delivery driver will be unable to take it much further than the kerbside, pavement or driveway, depending on access. Where the delivery is made is down to the delivery driver’s discretion.

All deliveries must be signed for unless agreed. If we are unable to deliver but arrived on the day you selected and there is nobody in, or the delivery vehicle is unable to access, then we would have to take the package away and there may be re-delivery charges. For this reason please listen out for the door bell and keep your phone on hand!

Deliveries can be anytime between 08:00-18:00 on the day.

The approximate delivery vehicle sizes are as follows –

Height/ Width/ Length:
18 Ton 13’5"/ 9′/ 39′
7.5 Ton 12’5″/ 8′5″/ 25′

Our Courier

The courier we use are Expect Distribution who are a shareholding founding member of Palletline – a leading national network for palletised consignments. Just to give an overview of the size of their operation:

3.5 million pallets per year

Damage rate of just 0.01%

96 depots

12,334 staff

6,017 vehicles

Typical deliveries are made on either a 26 or 18 ton lorry, however a 12 or 7.5 ton vehicle can be requested if necessary (This may be either size and is depot dependant). The driver makes use of a tail lift and a pallet truck to safely and efficiently transfer the pallet from vehicle to the delivery point. The driver shouldn’t need any assistance during this process.

The Pallet

We use standard UK sized pallets measuring 1200mm x 1000mm while also being 2200mm tall. For our larger sheds, the pallet could be 1200mm x 1500mm, or you may receive two pallets. Each panel is secured in place to the pallet and can be easily removed one by one for maximum convenience.

On the outside of each pallet will be instructions for the decking you’ve purchased while the fixings will be inside one of the panels. Also note if you have purchased a base kit or any extras these will be also be inside the panels to maximise the space used to transport your goods and also to protect them during transit.

Note: Depending on the size of your order, more than one pallet may have to be used (at no extra cost to you).

Question 3

How long does it take to assemble a decking kit?

Accepted Answer

Assembly typically takes a 3-6 hours, though less experienced DIYers or installers might need a full day. We provide comprehensive assembly instructions and fixings, and you can also refer to our video installation guides for extra support.

Should you need assistance, our team is just a phone call away. If you prefer professional installation, we offer a directory of trusted installers across the country, available here.

Question 4

Can I see Powersheds on display?

Accepted Answer

Yes, you can view our buildings at a showroom near you. Find your closest store here.

We recommend calling ahead, as not all trade agents display every building we offer. But you can experience the quality first-hand and order your preferred building in-store.

4x12 Decking Kits

4x12 Wooden Decking Kit

4x12 Wooden Decking Kit

4x12 Wooden Decking Kit

All you need to know about Powersheds

Secure & Flexible Payment options

Free & Fast Delivery

Customer Help Centre